Survey Hosting

CONSUMER SURVEYS

 

The voice of the customer is valuable for any business big or small. What they have to say can mean the difference between a successful fiscal year and a disappointing one. If you are looking for digital or physical market survey analysis of your consumers
We have different plans for your need:

  • Basic
  • Standard
  • Advantage
  • Premium

We can design and administer customer surveys with comprehensive data analysis and a customized customer satisfaction survey report:

  • Customer Satisfaction Survey
  • Customer Feedback Survey
  • Customer Loyalty Survey
  • Banking Customer Survey

 

EMPLOYEE ENGAGEMENT SURVEYS

 

Research shows that employee turnover costs companies big money every year – as much as 25% to 200% of an employee’s annual compensation, depending on the industry. Add in lost training expenses, the impact a dissatisfied employee has on other employees, and lost productivity, and you are talking serious money. In addition to this, research has shown conclusively that employee satisfaction has a direct relationship to customer satisfaction and loyalty, and thereby to profitability. Using employee satisfaction surveys help in finding where the company needs to focus to increase revenue.

  • Employee Engagement Surveys
  • Employee Value Proposition Surveys
  • Employee Experience Surveys
  • Organization Culture Surveys
  • Employee Satisfaction Surveys
  • New Hire and Onboarding Surveys
  • Employee Exit Surveys
  • Pulse Surveys
  • Employee turnover survey
  • Employee loyalty survey
  • Employee recognition survey
  • Employee attitude survey

 

MYSTERY SHOPPING

We offer a variety of services and solutions for your guest satisfaction measurement needs.

On-site mystery shopping is one of the most traditional and effective methods for gathering feed-back on your guests’ experience. Through the use of on-site mystery shoppers, you can gain in-valuable insight into how your customers feel about doing business with your company as well as their overall level of satisfaction of the customer service they receive from your employees, and how likely they are to do business with you in the future.
Unlike customer surveys, you can direct the shoppers on what departments they should visit, what items they should buy, how they should behave, what questions they should ask and what items they should inquire about.

As a portion of our shopper preparation for each assignment, we provide the mystery shoppers with what the guest satisfaction experience should look like in an ideal situation based on your non-negotiable standards for service so the actual experience can be measured against those standards.

Additionally, we can require the shoppers to take photos of specific items, receipts or signage so you can see the actual conditions during their visit rather than just reading about them. This feature allows you to validate the information and provide visual feedback to your employees.
Like all other services, Mystery Shopper Service will work with you to custom design a program around your specific needs and unique standards for doing business to ensure the information you receive back is accurate, reflective, and useful for making changes and implementing training.

 

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